DESIGN

All ECEL products are designed on a common theme. They are based on a purpose, peeled back to its simplistic form. We don’t brand the products because we don’t see a benefit for the user. By removing all the bells and whistles our goal is to design understated pieces of functional, clean lined, minimalistic beauty. All of our products are made by hand in our workshop.

MATERIALS

As much as we love technology and admire how far the world has come in engineering synthetic materials – it takes a pretty strong argument for us not to go with the natural option when it comes to sourcing materials. Like a great glass of red, your grandfather’s tweed coat or a set of copper pots, our aim is for character to grow and stories to gather. From full-grain leathers and 100% wool linings to the metal fittings and marine grade threads, every part of our product has been sourced and tested with these ideals in mind

METHODOLOGY

Currently based out of Argentina , ECEL’s design team aims to strike a balance between a global company and locally made products. We are proud to be a company based on relationships with a large network of artisans, craftsman and designers from around the world. We look for our inspiration outside of our workshop and studio and welcome feedback and ideas from wherever we can get them. Before releasing a product, chances are, not only have we lived with prototypes for the last 6 months but so have others. A commitment to distinctive design and uncompromised quality is evident in the craftsmanship and construction of the product. Each bag is made with all natural materials and hand crafted by Argentinean leather and blacksmiths in Buenos Aires.

We trust you will love your purchase and enjoy it for many years to come. However, in case the product is not quite right or you have changed your mind, ECEL will accept returns and exchanges providing they are sent back within thirty (30) days of the delivery date. The product must be in new and unused condition, in the original box, with all tags attached and must include all parts and accessories (if applicable). ECEL classifies “New and unused” as the product having no signs of wear or alteration in any way. Obviously, we cannot accept returned items which have any indication of use and if so, they will be returned to the buyer at their expense. 

A full refund of the product (excluding shipping costs) will be made to the purchaser upon receiving the product. Alternatively, ECEL store credit or gift vouchers can be issued at an equal amount (excluding shipping costs) of the product. You must notify ECEL of any return so we know to expect it. We will not accept packages which we have not been notified about prior to receiving them.

If an item to be returned is damaged during shipping, ECEL will not take responsibility and thus you must contact the carrier and file a claim with them.

Please allow 28 days for the refund or exchange to be processed.  For more details on our customer service policies please read on: here